Frequently Asked Questions

We try and answer all the questions, however our customer service is available for further enquiries.

We offer you two payment methods: 

1. Subscription monthly plan (RENTAL): AED189/month inclusive of the filter’s replacement fee 

- Minimum contract period of 2 years

- 30 day trial period - free of cancellation charges, Only AED100 to be paid as pick up fees. 

You can ask to buy the machine within the 1st month trial, and we will refund you the AED 198 

- Any cancellation after the 1st month will be AED300 + AED100 pick up to be paid as cancellation fees.

For placing an order & for more details kindly visit this link.

Don’t forget to ask for a promocode! 

2. Buying the Wisewell for AED2565 + AED330/ 6 months for filters replacement the filters require to be replaced every 6 months.

Warranty: 1 Year 

For placing an order & for more details kindly visit this link.

Don’t forget to ask for a promocode!

Our Wisewell model is now also available in a connected version, designed for direct integration with your water source.

The connected unit maintains the same size and features as the installation-free unit, offering the added benefit of seamless connection to your water source for enhanced ease of use.

Wisewell has a detachable tank made of BPA free plastic that holds 5L of water. You simply detach it and fill it up with water and then reattach it to the machine. The internal tank also holds 4.5L of water.

Wisewell purifies a total of 9.5 L of water

Yes, all filters are replaceable, and best of all, you don’t need a professional to come do it for you. We designed and built Wisewell with a seamless user experience in mind. Filters need to be replaced every 6 months.

If you're subscribed to Wisewell, if you subscribe to Wisewell, your filter changes are done for free.

On the other hand, if you own your Wisewell unit, there is a fee of AED 330 for each filter replacement under the filter subscription program.

Our twist-and-click technology makes keeping your water pure as simple as it can be.

If you are a subscriber. You have warranty and maintenance all for free so long as you remain a subscriber. If you own your Wisewell, you’ll get your warranty for a yearlong period.

Wisewell’s water is at PH neutral (7)

Yes coming soon in the upcoming models.

Wisewell aims to keep you informed about your water quality. Our purifier is fully technologically integrated and comes equipped with an application. You can check the quality of your water prior to  and post purification to be ensured of the quality of your water.

Wisewell has cold, ambient, and room temperature water.  You may have it with your coffee or tea or simply choose between cold and room temperature to hydrate however best suits your needs.

It takes 1 to 2 business days.

Yes! Wisewell’s Full Spectrum Filtration was designed to filter contaminants from any tap water.

Wisewell uses the following four steps for filtration:

Carbon Filter: Removes chlorine, particles such as sediment, volatile organic compounds (VOCs), taste and odor.

Reverse Osmosis Filter: Removes contaminants such as metal ions & aqueous salts including sodium, chloride, copper, chromium, and lead by using pressure to filter and flush them out. Extremely effective at eliminating ‘forever chemicals.

Mineral Filter: Adds healthy minerals such as calcium, magnesium, sodium, potassium, and others found in many naturally sourced mineral waters.

UV lamp: Utilizes ultraviolet light to kill living organisms like viruses (including coronavirus/parasites), bacteria, and parasitic cysts.

We have rigorously tested our machine with several labs around the world to ensure that you are getting the safest water at home.

We are currently pursuing certification NSF/ANSI 58 (Reverse Osmosis) through the Water Quality Association (WQA), the leading voice of residential, commercial, industrial, and small community water treatment industry, representing more than 2500 manufacturers, suppliers, and dealers worldwide.

We have already received NSF/ANSI 372 certification, indicating that our product is lead-free. Here you can find all our Lab Results.

The machine's typical output ranges between 20 – 50 ppm. Acceptable levels can go up to 150 ppm without issues. If the ppm exceeds 150, the app will alert the user that the water is not purified.

Filling the Wisewell tank takes about a minute, depending on the pressure of your water faucet.

The filter element shells in the water purifier industry are all made of polypropylene plastic material, because this material is resistant to water pressure and can meet hygienic standards.

Additionally, plastic makes the Wisewell's weight lighter and cost lower, and allows for easy disassembly and repairs.

The plastic used to make the Wisewell is BPA-free, and for the average US household, we estimate that using Wisewell for one year will spare the need for 3,700 single-use plastic bottles. That’s a 70% reduction in your water carbon footprint.

We use a Maifan stone to add minerals to your water, a type of rock that has been used for centuries in Asia to improve metabolism, circulation, and overall well-being.

The stone contains elements which contribute to great-tasting water, such as calcium, iron, zinc, magnesium, and selenium.

Because of the process that we use to add minerals to your water (running it through a filter with Maifan stone), it is impossible to pinpoint the exact quantity of minerals that will be in the final product.

Learn more about remineralization here:

We built Wisewell to be as eco-friendly as possible. By opting for Wisewell, your household could remove as many as 3,700 plastic bottles from landfills per year, which represents a 70% reduction in your annual water carbon footprint.

The Wisewell app is available as a free download on the Apple App store and Google Play. It links to your Wisewell using WiFi or Bluetooth and allows you to track the quality of your water, the health of your filters, your financial savings, and your environmental impact.

This depends on the machine design and where the location is. Our already shipped and existing machines in UAE here are designed to operate at 220 Volts 50 Hz based on the standard voltage supply in this country.

If in the USA, then our shipped machines there are designed to operate at 110 Volt 60 Hz based on the standard voltage supply in that country.

All machines in the UAE cannot operate at 110 Volts.

The UV light does not have to light up all the time. This program of UV lamps is set each one hour since 99% of all users don't consume all internal fresh water tanks within 1 hour (where this quantity of water is already treated properly).

In addition, the UV lamp is the least important line of defense in the series of our filtration system, that is compared to the actual filters doing the work. The main filter doing the work is RO filter that has 0.0001-micron filter accuracy where it kills (Heavy metals, Uranium, Hormones, Chemicals, Bacteria, Viruses, Pesticides, and medicines). Also, on top of that, Carbon filter, Mineral filter that does not only add minerals but has carbon rod that reduces other harmful organic compounds, and prefilter in the external tank.

One factor concludes the safety of our water is the TDS shown in the app, where that value reveals the Total dissolved substances in water. In our technology, that displayed value is low due to the strong filtration system.

As we strive to broaden our presence across various regions, we're excited to announce that we are currently operational in the UAE, KSA, and the US. Stay connected with us on our social media platforms to receive the latest updates and news regarding our expansion.

Wisewell Model 1 is a sophisticated water purification system that transforms tap water into clean, mineralized water using full-spectrum filtration, including carbon, reverse osmosis, and mineral filters, along with a UV lamp.

The Wisewell Model 1 requires no professional installation; however, our Educational Series should help you with all your setup needs.  We are Here to Help: For any additional assistance, please reach out to or Whatsapp

Carbon and Mineral Filters should be replaced every 6 months and the Reverse Osmosis filter every 18 months. The Wisewell app will remind you when it is time for a filter replacement, ensuring optimal water quality.

The app allows you to monitor water quality in real-time, receive filter replacement alerts, and adjust temperature settings, enhancing your overall user experience.

For every liter of water dispensed from Wisewell, an equivalent amount is donated to a child in need through our partnership with Splash, a non-profit organization.

It offers three temperature settings: hot, cold, and room temperature, catering to various preferences.

Through its full-spectrum filtration and real-time TDS monitoring, Wisewell ensures the water is free from contaminants, providing safe and high-quality hydration.

Its sustainable approach reduces reliance on single-use plastic bottles, contributing to environmental conservation.

What is the warranty period for the Wisewell Model 1, and what does it cover?

The Wisewell Model 1 comes with a comprehensive warranty for Subscription and Owning.

Absolutely, its versatile design and capacity make it ideal for both home and commercial use, including offices and small businesses. Our Wisewell For Business page has all the details you need.

 If you have any questions or need assistance, we're here to help. Reach out to or Whatsapp.

 Our team is ready to assist with any queries or issues you may encounter.