The Wisewell Model 1 uses advanced reverse osmosis (RO) technology combined with multi-stage filtration to remove impurities like heavy metals, chemicals, bacteria, and fluoride, ensuring clean, mineralized, and pure water for your home.

The Wisewell Model 1 features a multi-stage filtration process, including a pre-filter, carbon filter, reverse osmosis filter, mineral filter, and UV light, ensuring comprehensive removal of contaminants.

The Model 1 is a freestanding unit with a larger size and greater water storage capacity, making it perfect for families and larger spaces. It offers flexibility, as it can be used as a standalone unit or connected to a water supply. The Nano+ is a compact, countertop unit designed for smaller spaces and requires connection to a water source. Both models use the same advanced filtration technology, but the Nano+ features a more minimalist design.

The Model 1 has a compact and space-efficient design, with dimensions of Width: 36.5 cm, Depth: 46.9 cm, Height: 116 cm.

No, the Wisewell Model 1 does not provide sparkling water. It only offers filtered still water in cold, room temperature, and hot options.

The Wisewell Model 1 offers flexibility depending on your needs. It can be used as a standalone unit with an external tank that you fill manually, without requiring a direct water connection. Alternatively, it can also be connected directly to your water supply for continuous, automatic refilling. The choice is yours based on your convenience.

If you choose to use the Model 1 as a standalone unit with the external tank, it does not require professional installation or technical assistance, and only a simple setup process is needed. However, if you prefer to connect it directly to your water supply, then yes, our technical team will handle the installation for you.

The Model 1 requires a connection to a water source, a drainage source, and a power supply for proper installation and operation. To double-check the feasibility of the setup, we recommend sending a video of the above requirements to our customer service team, and they can confirm everything for you.

Yes, the Model 1 effectively removes fluoride from the water as part of its advanced filtration process.

Absolutely! The system filters out micro and nano particles, ensuring that even the smallest contaminants are removed.

At Wisewell, we prioritize keeping you informed about your water quality. Our purifier is fully integrated with advanced technology and comes with an easy-to-use app. This allows you to monitor the quality of your water both before and after purification, giving you peace of mind about the cleanliness and purity of your drinking water.

Wisewell ensures that essential minerals such as calcium, magnesium, potassium, and sodium are preserved, maintaining healthy and tasty drinking water.

The water tank in the Wisewell Model 1 can hold up to 7.5 liters of purified water, making it suitable for families and regular use.

The Wisewell Model 1 maintains a balanced pH level of around 7-8, ensuring the water is neutral and safe for consumption.

Yes, the purified water is safe for all ages, including babies and elderly individuals. It’s free from harmful contaminants and retains essential minerals.

The Model 1 provides a flow rate of 1 liter per minute, ensuring a steady supply of purified water.

The Wisewell Model 1 is energy-efficient, consuming approximately 220V, depending on usage and temperature settings.

The Wisewell Model 1 offers multiple water temperature options, including cold water (8-10 degrees Celsius), room temperature, and hot water (85-95 degrees Celsius).

Yes, you can adjust and set the water temperature to your preference for cold, room temperature, or hot water. However, you cannot customize the temperature's exact degrees.

Yes, you can deactivate cold and hot temperature settings to reduce electricity consumption when not in use.

Wisewell has undergone extensive testing at various labs worldwide to ensure that you receive the safest and cleanest water in your home.

Carbon and Mineral filters should be replaced every 6 months, whereas the Reverse Osmosis filter should be replaced every 18 months. The system will notify you when it’s time to replace them, and we will automatically dispatch them to you.

Filter replacement is simple and can be completed by following the instructions provided in the user manual. If you prefer a maintenance visit, feel free to contact our customer support team to arrange it.

Yes, the filters are affected by time rather than the amount of water consumed. This means that even if the machine is not in use, the filters will still need to be replaced within the recommended time frame to ensure optimal performance.

Before leaving, we recommend disconnecting the water supply and draining the water tank. Upon returning, flush the system with fresh water to ensure it’s ready for use.

Yes, the Model 1 requires cleaning every 6 months. It has an internal cleaning mechanism that needs to be activated using special cleaning cartridges, which come with the machine. The cleaning process is simple and user-friendly, and you can easily perform it without any assistance. For detailed instructions, please refer to the user manual.

1. Subscription Monthly Plan (RENTAL):
   AED150/month, which includes filter replacements at no additional cost.
   Minimum contract period of 2 years.
   2-year warranty.
   30-day trial period. During this period, you can cancel without penalty fees, only paying AED120 for pickup.
   Cancellation after the first month will incur a fee of AED 300, plus AED 120 for pickup.
2. Purchase Option:
   AED 2852 to own the machine.
   Filter replacement subscription costs AED 300 every 6 months.
   1-year warranty.
   30-day trial period. In case of a return, a full refund will be provided, minus AED 120 for pickup fees.

If you are subscribed to Wisewell, filter replacements are included in your monthly fees, and filters will be sent to you at no additional charge. However, if you purchased the machine, you will need to subscribe to the filter replacement service, which costs AED 330 every 6 months, and we will deliver the filters to you.

After 2 years, the machine remains under Wisewell's ownership. However, if you would like to purchase it at that point, you have the option to buy it at a significantly discounted rate.

Delivery typically takes 1-2 business days within the UAE.

While we have several expansion plans in the pipeline, for the time being, we are only delivering within the UAE.

We offer a 30-day satisfaction guarantee. If you're not satisfied, you can return the machine within 30 days for a full refund, provided it’s in its original condition.

As per the subscription's termination terms and conditions, if you cancel after the first month trial, a cancellation fee of AED 300 will apply, along with a pick-up fee of AED 120. However, if you choose to cancel within the first month trial, no cancellation fee will be applied, and only the pick-up fee of AED 120 will be charged.

• For subscription: The machine is fully covered under warranty for the entire duration of the subscription contract.
• For ownership: The machine comes with a 1-year warranty

The choice between Model 1 and Nano+ depends on your business needs and available space. The Model 1 is better suited for larger offices or businesses with higher water consumption due to its larger capacity. It is a standalone unit that can either be used as a refillable system or connected directly to a water source, offering more flexibility. However, it requires more space. The Nano+ is compact, countertop-friendly, and ideal for smaller spaces or businesses with moderate water needs. Both models use the same filtration technology, but the decision should be based on your space and water consumption requirements.

Yes, we offer annual maintenance contracts to ensure the optimal performance of your Wisewell machine. These contracts include regular filter replacements, cleaning, and system check-ups to keep your water purifier running smoothly.

We accept both bank transfers and online payments, providing flexible options for businesses to settle their invoices.

Yes, we offer demos for businesses interested in our water purification solutions. You can schedule a demo to see the Wisewell system in action and understand how it fits into your workspace.

Yes, we provide both monthly and annual reports detailing water consumption, filter usage, and other key metrics to help businesses track their environmental impact and ensure efficient water use.

The Wisewell app provides real-time insights into your water quality, filter life, environmental impact (such as the number of plastic bottles saved), and cost savings compared to bottled water. It uses sensors, Bluetooth, and Wi-Fi connectivity to track these metrics.

The Wisewell app connects to the machine via both Bluetooth and Wi-Fi, allowing you to monitor the system from anywhere within your network or close range.

Yes, the app allows you to manage your filter replacements and subscriptions. It will automatically deliver new filters when needed, based on your machine’s usage and filter life.

Yes, the app will send reminders when it’s time to replace the filters, ensuring your water is always purified optimally.

Currently, the app is designed to manage one Wisewell machine at a time, reflecting detailed insights from that specific device

Currently, the Wisewell app allows you to manage your filter replacements and track water quality, but subscription payments must be managed through the website or customer support. The app does not yet support direct payment management.

Yes, the app will send push notifications alerting you to any issues with the machine or water quality, such as when the water quality drops below optimal levels or if there's a malfunction.

The Wisewell Nano+ uses a multi-stage filtration process, including a polypropylene (PP) filter, carbon filter, reverse osmosis (RO) membrane, and Maifan stone mineral filter. This system efficiently removes contaminants such as heavy metals, chemicals, and microorganisms while adding beneficial minerals.

The Nano+ features a 4-stage filtration process: PP filter, carbon filter, reverse osmosis membrane, and Maifan stone mineral filter.

The Model 1 is a freestanding unit with a larger size and greater water storage capacity, making it perfect for families and larger spaces. It offers flexibility, as it can be used as a standalone unit or connected to a water supply. On the other hand, the Nano+ is a compact, countertop unit designed for smaller spaces and does not require manual refilling, offering unlimited water capacity since it is connected to a water source. Both models use the same advanced filtration technology, but the Nano+ features a more minimalist design.

The dimensions of the Nano+ are 37.5 cm (W) x 22.5 cm (D) x 37.5 cm (H).

No, the Wisewell Nano+ does not provide sparkling water. It only offers filtered still water in cold, room temperature, and hot options.

The Nano+ is available in White, Black, Pink, Blue, and Green, offering a sleek and modern design.

The Wisewell Nano+ requires a connection to a water source, a drainage source, and a power supply. Two pipes extend from the machine: one connects to the water source for clean water, and the other connects to the drainage source for wastewater disposal. Additionally, a power supply is required to operate the unit.

It depends on the condition of your counter. In some cases, drilling may be required if there is no available space for the pipes to pass through. If space is already available, drilling may not be necessary.

Yes, the Nano+ removes fluoride through its reverse osmosis filtration system.

Yes, the reverse osmosis membrane in the Nano+ removes micro and nano particles, ensuring clean and safe water.

Wisewell ensures that essential minerals such as calcium, magnesium, potassium, and sodium are preserved, maintaining healthy and tasty drinking water.

While the Nano+ is connected to a water supply, providing unlimited access to water, its internal tanks hold 800 ml for room temperature water and 600 ml for cold water.

The Nano+ maintains a balanced pH level of around 7-8, ensuring the water is neutral and safe for consumption

Yes, the water produced by the Nano+ is safe for all ages, including babies and the elderly.

 The Nano+ provides a flow rate of 1.2 liters per minute, ensuring a steady supply of purified water.

The Nano+ offers multiple water temperature options, including cold water (8-10 degrees Celsius), room temperature, and hot water (85-95 degrees Celsius).

Yes, you can adjust and set the water temperature to your preference for cold, room temperature, or hot water. However, you cannot customize the exact temperature degrees.

No, the temperature settings cannot be deactivated.

The Wisewell Nano+ is energy-efficient, consuming around 10-25 KW per hour.

Wisewell has undergone extensive testing at various labs worldwide to ensure that you receive the safest and cleanest water in your home.

1. Subscription monthly plan (RENTAL):

• AED 99/month, inclusive of filter replacement fees at no additional cost.
• Minimum contract period of 2 years.
• 2-year warranty.
• 30-day trial period: Free of cancellation charges, with only AED 120 for pickup fees.
• You can buy the machine within the first month, and we will refund the AED 99 subscription fee.
• Any cancellation after the first month incurs AED 300 + AED 120 pickup fees as cancellation charges.

2. Purchase option:

• AED 1,499 to own the machine.
• Filter replacement subscription of AED 300 every 6 months.
• 1-year warranty.
• 30-day trial period: In case of return, a full refund will be provided, minus AED 120 for pickup fees.

After 2 years, the machine remains under Wisewell's ownership. However, if you would like to purchase it at that point, you have the option to buy it at a significantly discounted rate.

If you are subscribed to Wisewell Nano+, filter replacements are included in your monthly fees, and filters will be sent to you at no additional charge. If you purchased the machine, the filter replacement service costs AED 300 every 6 months.

Delivery typically takes 1-2 business days within the UAE.

While we have several expansion plans in the pipeline, for the time being, we are only delivering within the UAE.

We offer a 30-day satisfaction guarantee. If you're not satisfied, you can return the machine within 30 days for a full refund, provided it’s in its original condition.

As per the subscription's termination terms and conditions, if you cancel after the first-month trial, a cancellation fee of AED 300 will apply, along with a pickup fee of AED 120. However, if you choose to cancel within the first-month trial, no cancellation fee will be applied, and only the pickup fee of AED 120 will be charged.

• For subscription: The machine is fully covered under warranty for the entire duration of the subscription contract.
• For ownership: The machine comes with a 1-year warranty.

The choice between Model 1 and Nano+ depends on your business needs and available space. The Model 1 is better suited for larger offices or businesses with higher water consumption due to its larger capacity. The Nano+ is compact, countertop-friendly, and ideal for smaller spaces or businesses with moderate water needs. Both models use the same filtration technology, so your decision should be based on space and water consumption requirements.

Yes, we offer annual maintenance contracts to ensure the optimal performance of your Wisewell machine. These contracts include regular filter replacements, cleaning, and system check-ups to keep your water purifier running smoothly.

We accept both bank transfers and online payments, providing flexible options for businesses to settle their invoices.

Yes, we offer demos for businesses interested in our water purification solutions. You can schedule a demo to see the Wisewell system in action and understand how it fits into your workspace.

Yes, we provide both monthly and annual reports detailing water consumption, filter usage, and other key metrics to help businesses track their environmental impact and ensure efficient water use.

he Wisewell app provides real-time insights into your water quality, filter life, environmental impact (such as the number of plastic bottles saved), and cost savings compared to bottled water. It uses sensors, Bluetooth, and Wi-Fi connectivity to track these metrics.

The Wisewell app connects to the machine via both Bluetooth and Wi-Fi, allowing you to monitor the system from anywhere within your network or close range.

Yes, the app allows you to manage your filter replacements and subscriptions. It will automatically deliver new filters when needed, based on your machine’s usage and filter life.

Yes, the app will send reminders when it’s time to replace the filters, ensuring your water is always purified optimally.

Currently, the app is designed to manage one Wisewell machine at a time, reflecting detailed insights from that specific device.

Currently, the Wisewell app allows you to manage your filter replacements and track water quality, but subscription payments must be managed through the website or customer support. The app does not yet support direct payment management.

Yes, the app will send push notifications alerting you to any issues with the machine or water quality, such as when the water quality drops below optimal levels or if there's a malfunction.